Frequently Asked Questions
Everything you need to know about your First Lite order.
How do I determine the right size for my technical apparel?
We provide a comprehensive sizing chart on each product page. Our gear is designed with an athletic fit for layering; if you prefer a looser fit or are between sizes, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are free, while returns for a refund incur a flat-rate shipping fee.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
How should I care for my merino wool and synthetic garments?
To maintain performance, machine wash cold on a gentle cycle with a mild detergent. Avoid bleach and fabric softeners, and tumble dry on low or hang dry for best results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through specialized financing partners at checkout.